Your Data, Your Trust

Privacy Policy

We're committed to protecting your privacy and being transparent about how we handle your data.

Last updated: April 13, 2026

No Data Selling

We never sell your personal information

Encrypted & Secure

Industry-standard encryption at rest & in transit

30-Day Deletion

Full data removal within 30 days of request

1. Introduction

Touchpoint Valuation ("we," "us," or "our") operates the Touchpoint Valuation platform accessible at touchpointvaluation.com ("the Service"). This Privacy Policy explains how we collect, use, and protect information provided by real estate agents ("Agents") and their clients in connection with the Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Agent Account Information

When you register as an Agent, we collect:

  • Name and contact information (email address, phone number)
  • Brokerage name and license information
  • Profile photo and logo (optional)
  • Billing information processed securely through Stripe

2.2 Client Property Information

Agents enter the following information about their clients on behalf of those clients:

  • Client name and email address
  • Property address, city, state, and ZIP code
  • Property type (detached, condo, townhouse, or semi-detached)
  • Purchase date and purchase price
  • Preferred email frequency for valuation updates

2.3 Automatically Collected Information

We automatically collect certain information when you use the Service, including:

  • Log data (IP address, browser type, pages visited, time and date of visits)
  • Device information (hardware model, operating system)
  • Usage data (features accessed, actions taken within the platform)

3. Email Provider Integrations

Touchpoint Valuation allows agents to connect their Gmail or Microsoft Outlook account to send automated home valuation emails directly from their own email address.

Gmail Permissions

When you connect Gmail we request the following permission only:

  • gmail.send — used exclusively to send outgoing valuation emails on your behalf. We do not read, access, store, or index any email content in your inbox.

Microsoft Outlook Permissions

When you connect Microsoft Outlook we request the following permission only:

  • Mail.Send — used exclusively to send outgoing valuation emails on your behalf. We do not read, access, store, or index any email content in your inbox.

Token Storage & Security

We store OAuth access tokens and refresh tokens securely in our database solely to maintain your email sending connection. These tokens are encrypted and never shared with third parties.

Revoking Access

You can revoke access at any time by:

  • Going to Settings → Email → Disconnect
  • Or revoking access directly in your Google Account settings at myaccount.google.com/permissions
  • Or revoking access in your Microsoft Account settings at account.microsoft.com/privacy

Usage Purpose

We do not use your Gmail or Outlook connection for any purpose other than sending the valuation emails you have configured in Touchpoint Valuation. Revoking access stops all future automated emails from sending until you reconnect your email account.

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Calculate automated home valuation estimates using publicly available market index data
  • Send branded valuation emails to clients on behalf of Agents
  • Process payments and manage subscriptions through Stripe
  • Send transactional and administrative communications to Agents
  • Improve and develop the Service
  • Comply with legal obligations

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only in the following limited circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

  • Supabase — database hosting and authentication
  • Stripe — payment processing (we never store full card details)
  • Vercel — application hosting
  • Google / Microsoft — email delivery from Agent's own address (OAuth)
  • Third-party market data providers — publicly available home value index data used for calculations

5.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests by public authorities.

6. Data Storage and Security

Your data is stored securely using industry-standard encryption at rest and in transit. We implement Row Level Security (RLS) so that each Agent can only access their own data — no Agent can view another Agent's client information.

While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your account information and client data for as long as your account is active or as needed to provide the Service. Upon account cancellation, you may request deletion of your data by contacting us at info@touchpointvaluation.com. We will delete your data within 30 days of a verified request, except where retention is required by law.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Export your client data in CSV format at any time from your account settings
  • Opt out of non-transactional communications

9. Client Data Responsibility

Agents are responsible for obtaining any necessary consent from their clients before entering client information into the Service and before sending automated valuation emails. Agents represent that they have the right to provide client contact information to us for the purpose of delivering the Service.

10. Cookies

We use essential cookies to maintain your session and keep you logged in. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to use the Service.

11. Children's Privacy

The Service is intended for use by licensed real estate professionals and is not directed at children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice within the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Touchpoint Valuation

info@touchpointvaluation.com

touchpointvaluation.com

Touchpoint Valuation

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